MulberryCare is a brand new, first-of-its-kind program that enables merchants to offer their customers free 1-year product protection plans on any eligible products. Offering free product protection provides a variety of benefits to ecommerce merchants.
- Increase conversion rates: Customers are more likely to purchase when they know their products are protected
- Provide more comprehensive protection to your customers: Most MulberryCare programs include accident protection. That means drops, spills, tears, cracks, and more are all covered for 1-year.
- Offload additional CX effort: Customers protected by Mulberry can work directly with our top-rated Customer Experience team.
The program is designed to be as simple as possible for your customers to use. Here’s how it works for them:
- Customers browsing your website see which products are eligible for MulberryCare directly on the PDP
- Shoppers can get details on who Mulberry is directly within the Mulberry widgets
- Customers make their purchase and receive an email from Mulberry to confirm their plan
- Image of email
- Your Customers are protected!
- They can log into their Mulberry account at all times to view and manage their plans
- If they need a file a claim, they can do so with a few clicks through a 100% digital process
How do I get set up?
The setup process is simple. With a few clicks in the Shopify App Store, you can have your program live on-site. Click here for more information.